Bender Plumbing Supply - FAQs.

Ordering your favorite bath and kitchen products from Bender is easy! Here are answers to frequently asked questions about ordering, delivery, and more.

All of our open positions are on the careers page of our website.

We highly recommend you make an appointment with a showroom consultant if you want to meet with one. We cannot guarantee a showroom consultant will be available if you walk in without an appointment. You can schedule an appointment online here or call the location you want to visit and make an appointment via phone. Want to browse our showrooms before making an appointment? Take a virtual tour online.

Click here to schedule an appointment online or call the location you want to visit and make an appointment via phone.

No. Our showroom consultants are very knowledgeable about our products as well as design and are happy to help you choose products for your bathroom or kitchen renovation.

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At this time, we do not offer financing to retail customers.

We have showroom locations in Hartford, New Haven, Norwalk and Waterbury.

For address and hours, please click here.

To take a virtual of any of our four showrooms, please click here.

Please call or email a showroom customer service representative to check on the status of your order.

We will take back new, unused, in-stock products. We consider returns on special orders on a product-by-product basis and facilitate returns within the guidelines of each manufacturer’s policy. Some made to order/custom order products may be non-exchangeable, non-refundable and non-returnable due to manufacturer’s guidelines.

Please call or email a showroom customer service representative to check on in-stock retail items.

We will facilitate replacement parts per the manufacturer’s policies. Some manufacturers will supply the replacement part at no charge. Others will offer them within the time period of the warranty. If the replacement part is not part of the manufacturers’ policies, we will replace for the retail cost of the part.

This depends on the type of project being discussed; however, a full bathroom renovation consultation can take up to 90 minutes.

Yes, visitors can test faucets and showers in every showroom.

We deliver anywhere in Connecticut.

Please call or email a showroom customer service representative to order a product from our website.

No. Products will need to be installed by a plumber, remodeler, or builder.

Bender carries a multitude of brands. Visit our website and select “View our products” for the category of products you’d like to view.

Bender stocks thousands of different products to support all of our product lines. We also have hundreds of thousands of products available for special order. Availability is on a product-by-product and manufacturer-by-manufacturer basis. Please note that we are still experiencing supply chain issues.

This varies by manufacturer and product.

Please call or email a showroom customer service representative to order a product from our website.

A bathroom remodel is one of the most complex projects a homeowner can undertake.

To help you prepare for your initial consultation, please see these two blogs:

Designer Tips for a Successful Bathroom Remodel

Expert Advice for a Well-Planned Bathroom Remodel

To prepare for your renovation consultation, please be aware of your general budget and consider getting estimates for labor from trade professionals.

Please also come to your appointment prepared with photos and general measurement of your space. Inspiration photos from Pinterest or our Inspiration Gallery can be very helpful as well.

No, parts cannot be ordered online at this time.

Please call or email a showroom customer service representative to place your showroom part order.

Please call or email a showroom customer service representative to check on the status of your order.

We will take back new, unused, in-stock products. We consider returns on special orders on a product-by-product basis and facilitate returns within the guidelines of each manufacturer’s policy. Some made to order/custom order products may be non-exchangeable, non-refundable and non-returnable due to manufacturer’s guidelines.

Please call or email a showroom customer service representative to check on in-stock retail items.

We will facilitate replacement parts per the manufacturer’s policies. Some manufacturers will supply the replacement part at no charge. Others will offer them within the time period of the warranty. If the replacement part is not part of the manufacturers’ policies, we will replace for the retail cost of the part.

Yes, visitors can test faucets and showers in every showroom.

We deliver anywhere in Connecticut.

No, parts cannot be ordered online at this time.

Please call or email a showroom customer service representative to place your showroom part order.

Although these blogs focus on bathroom remodels, the same ideas apply. Doing a little bit of prep before your appointment will help it move quickly and productively.

Designer Tips for a Successful Bathroom Remodel

Expert Advice for a Well-Planned Bathroom Remodel

To prepare for your kitchen renovation consultation, please be aware of your general budget and consider getting estimates for labor from trade professionals.

Please also come to your appointment prepared with photos and general measurement of your space. Inspiration photos from Pinterest or our Inspiration Gallery can be very helpful as well.

No. Products will need to be installed by a plumber, remodeler, or builder.

At this time, we do not offer financing to retail customers.

Bender carries a multitude of brands. Visit our website and select “View our products” for the category of products you’d like to view.

Bender stocks thousands of different products to support all of our product lines. We also have hundreds of thousands of products available for special order. Availability is on a product-by-product and manufacturer-by-manufacturer basis. Please note that we are still experiencing supply chain issues.

This varies by manufacturer and product.

This depends on the type of project being discussed; however, a full kitchen renovation consultation can take up to 90 minutes.

Please call or email a showroom customer service representative to check on the status of your order.

We will take back new, unused, in-stock products. We consider returns on special orders on a product-by-product basis and facilitate returns within the guidelines of each manufacturer’s policy. Some made to order/custom order products may be non-exchangeable, non-refundable and non-returnable due to manufacturer’s guidelines.

Please call or email a showroom customer service representative to check on in-stock retail items.

We deliver anywhere in Connecticut.

No, parts cannot be ordered online at this time.
Please call or email a showroom customer service representative to place your showroom part order.

No. Products will need to be installed by a plumber, remodeler, or builder.

At this time, we do not offer financing to retail customers.

Availability is on a product-by-product and manufacturer-by-manufacturer basis. Please note that we are still experiencing supply chain issues.

This varies by manufacturer and product.

Please call or email a showroom customer service representative to order a product from our website.